Privacy & Cookies Policy
Last update: 25/09/2024
At Give A Chance, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal information when you visit our website or engage with our services. It also explains your rights under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Information We Collect
We may collect the following types of personal data:
- Personal identification information: Your name, email address, postal address, and phone number when you make a donation, sign up for our newsletter, or contact us.
- Payment information: If you donate to us, your payment information is securely processed by third-party providers. We do not store your credit card or bank details.
- Technical information: We collect technical data such as your IP address, browser type, and usage data to help us improve your experience on our site.
How We Use Your Information
We use your personal data for the following purposes:
- To process donations: We use your information to process your donation and issue a receipt.
- To communicate with you: With your consent, we may use your contact details to send you updates on our work and fundraising campaigns.
- To comply with legal obligations: We may process your data to comply with legal and regulatory obligations.
- To improve our website: We analyse how visitors use our website to enhance the user experience.
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: When you provide your information voluntarily (e.g., signing up for our newsletter).
- Contractual necessity: To fulfil obligations such as processing your donation.
- Legal obligation: To comply with legal requirements such as financial record-keeping.
- Legitimate interests: To improve our services and communications.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, or loss. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For example, we may retain donation records for financial reporting and tax purposes.
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal information we hold about you.
- Right to rectification: You can request that we correct any inaccurate or incomplete data.
- Right to erasure: You can ask us to delete your personal information in certain circumstances.
- Right to restrict processing: You can ask us to limit the processing of your data.
- Right to data portability: You can request a copy of your personal data in a structured, commonly used format.
- Right to object: You have the right to object to the processing of your personal data in certain situations.
To exercise any of these rights, please contact us at info@giveachance.org.uk.
Cookies
Our website uses cookies to enhance your experience. Cookies are small text files that are placed on your device when you visit our site. We use the following types of cookies:
- Essential cookies: Necessary for the functionality of our website.
- Analytics cookies: To understand how visitors use our site and to improve it.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Third-Party Services
We use third-party service providers, including Stripe and PayPal, to process donations securely. These providers handle your payment information in accordance with their own privacy policies and terms of service. We encourage you to review these documents to understand how your data is processed and protected.
- Stripe Privacy Policy: Stripe Privacy Policy
- Stripe Terms of Service: Stripe Terms of Service
- PayPal Privacy Policy: PayPal Privacy Policy
- PayPal Terms of Service: PayPal Terms of Service
We do not store your payment information on our servers, and we only use these services to facilitate secure and efficient transactions.
Changes to This Policy
We may update this policy from time to time to reflect changes in the law or our practices. Any changes will be posted on this page, so please check back regularly.
Changes to Terms
We reserve the right to amend these terms at any time. Any changes will be posted on this page, and it is your responsibility to check them regularly.
Have any questions?
Contact us via e-mail or phone
Our address
409 Bearwood Road, Smethwick
Birmingham B66 4DJ
Phone
Our office is available Mon to Fri
09:00 am - 04:00 pm
